Providing Goods and Services to People with Disabilities

Richard Williamson Chartered Professional Accountant (hereinafter called “the firm”) is committed to excellence in serving all customers including people with disabilities.

Assistive Devices

We have no assistive devices on site.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, we will post a notice on the front door of the office and/or communicate same when an appointment is being made. This clearly posted/communicated notice will include information about the reason for the disruption, its anticipated length of time and a description of alternative facilities or services if available.

Training

Training provided to employees will include:

  • Providing copy of “Accessibility for Ontarians with Disabilities Act” 2005
  • Richard Williamson Chartered Accountant Professional Corporation’s plan related to the customer service standard
  • How to interact and communicate with people with various type of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • What to do if a person with a disability is having difficulty in assessing the firm’s goods and services.

Staff will be trained when changes are made to the firm’s plan.

Feedback process

Customers who wish to provide feedback on the way the firm provides goods and services to people with disabilities can do so by way of an E-mail, letter or verbally. All feedback including complaints will be directed toward Richard Williamson. Customers can expect to hear back within ninety days.

Notice of Availability

The firm will notify the public that its policies are available upon request by making an announcement on its website and by providing a copy upon request at our reception desk

Modifications to this or other policies

Any policy of the firm that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.